Privacy Policy & Cookies
This version of the privacy policy was last updated 12.11.2021
This privacy policy describes how Letters to Jinny (which we refer to as Letters to Jinny, LTJ, Hannah Burr, us, we, and our) collects and uses personal information in accordance with the General Data Protection Regulations 2018. Personal information is any data which can identify an individual, which would include your name, postal address and email address.
Please read this policy carefully and contact us if you have any queries by emailing us at: hello@memorikeepsakes.com or by writing to: Letters to Jinny, 34 Aird Road, Beauly, IV4 7ER, UK
This privacy policy does not apply to websites maintained by other companies or organisations which we are associated with. Please ensure that you read the privacy policy of such other companies or organisations before submitting your details.
By continuing to use the Letters to Jinny website you accept the content of this privacy policy and any other documents referred to in it. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@memorikeepsakes.com. We will treat your information with respect. By signing up to our mailing list, visiting our website, corresponding via email or over the phone, you agree that we may process your information in accordance with these terms.
What information is being collected?
We register your contact details through website sales (name, email address, billing & delivery address) and subscription to our newsletter (email address). The personal information we collect might include your name, address, email address and IP address. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. When visiting our website your browsing will be observed via cookies and usage data analytics.
Who is collecting it?
Your information will be collected by Letters to Jinny, either through direct communication, be it in person, over the phone or via email, and through our third party service companies:
Squarespace (our website host, find out more about them HERE)
MailChimp (our mail-out host, find out more about them HERE)
Paypal, Stripe & iZettle (our payment processors, find out more about them here: Paypal , Stripe, iZettle)
Google Analytics (our web analysis service provider, find out more about them HERE)
How is it collected?
Your information will be collected in a number of ways; through sales and/or enquiries either in person, over the phone, via email, or through the website; sign-ups to the mailing list either in person or through the website, through cookies, and website usage data analysis.
Why is it being collected and how will it be used?
Newsletter
We may periodically send promotional emails about new products, events, special offers or other information that we think you may find interesting using the email address that you have provided.
Order processing
We also will use your information for internal record keeping, billing, accounting and market research purposes.
Correspondence
If you have reached out to us with any queries via email or phone regarding www.letterstojinny.com we will use your information to respond to you.
If you give us feedback (in the form of testimonials), we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will always ask for permission before publishing.
Cookies
A cookie consists of information sent by our web server to your web browser, and stored by the browser for a specified duration. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and we will use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Cookie name Life span Purpose
Crumb Cookie Session Prevents cross-site request forgery (CSRF)
RecentRedirect Cookie 30 minutes Prevents redirect loops
CART Cookie 2 weeks Shows when a visitor adds a product to their cart
hasCart Cookie 2 weeks Tells Letters to Jinny that the visitor has a cart
Locked Cookie Session Opens password protected area
SiteUserInfo Cookie 3 years Identifies user login to customer account
SiteUserSecureAuthToken Cookie 3 years Authenticates user login to customer account
Commerce-checkout-state sessionstorage Session Stores checkout while the visitor is in PayPal
squarespace-popup-overlay localstorage Persistent Prevents Pop-Up from repeatedly displaying
squarespace-announcement-bar localstorage Persistent Prevents the Bar from repeatedly displaying
ss_sd Cookie Session Ensures visitor authentication
Test Cookie Session Tests if browser supports cookies
squarespace-likes localstorage Persistent Shows when you've already "liked" a post.
CHECKOUT_WEBSITE Cookie Session Identifies the correct site for checkout
ss_cid 2 years Identifies & tracks a visitor sessions on site
ss_cvr 2 years Identifies & tracks a visitor sessions on site
ss_cvisit 30 minutes Identifies & tracks a visitor sessions on site
ss_cvt 30 minutes Identifies & tracks a visitor sessions on site
ss_cpvisit 2 years Identifies & tracks a visitor sessions on site
ss_cookieAllowed 30 days Remembers if a visitor agreed to Analytics
Usage Data
Personal data may be freely provided by you, or, in case of usage data, collected automatically when you use this Website. We use this information to find out things such as the number of visitors to the various parts of the site, which is then used to improve website functionality and user experience. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Who will it be shared with?
We take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of your data. Our data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the us, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of this website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by Letters to Jinny. Please find our third party service provider privacy policies below:
How long will we hold onto your personal data?
Personal data shall be processed and stored for as long as required by the purpose it has been collected for.
Therefore:
Personal data collected for purposes related to the performance of a contract between Letters to Jinny and you shall be retained until such contract has been fully performed.
Personal data collected for the purposes of our legitimate interests shall be retained as long as needed to fulfil such purposes.
Letters to Jinny may be allowed to retain personal data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, Letters to Jinny may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once this period expires, your personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after this period expires.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at hello@letterstojinny.com.
You can opt-out of usage data analysis by using this Google add-on which will prevent your activity from being monitored.
We will not sell, distribute or lease your personal information to external third parties.
You may request details of personal information that we hold about you under the General Data Protection Regulations 2018. If you would like a copy of the information held on you please write to hello@letterstojinny.com
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
You also have the right to ask us not to process your personal data for marketing purposes. Should you wish to have your personal data removed from our systems entirely please send us an email to hello@letterstojinny.com or by writing to: Letters to Jinny, 34 Aird Road, Beauly, IV4 7ER, UK